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From the first "Thank you for calling" to summarizing the details before ending the call with the customer, JSLR Techs has you covered. We provide top notch remote support, security and VoIP solutions to your call center so your representatives can focus on providing quality service to your customer and not worry about systems bogging them down. As a managed service provider (MSP) we are familiar with the different roles of a call center business and support those key roles that hold the center together.
As a Managed IT Service Provider (MSP) we come prepared with a fleet of software to support a call center operation such a VoIP and security solutions. We valuing keeping your calls flowing properly and your customer data protected.
JSLR Techs understands that many call center operations operate around the clock and require support in late hours of night and early morning hours. We offer tailored packages to fit your business needs so whether you are a call center that is around the clock or normal business hours you can rest assured you will get a package that fits your needs.
Many Managed Service Providers may shy away from supporting software solutions that call centers use to manage their calls, customer information and reporting but not JSLR Techs. We know what it means to your team to have these solutions and we will work with you to support your already existing software.
As a managed service provider (MSP) we offer VoIP solutions from our partners. This allows us to bring the partnership to you and transfer those cost savings directly to your business.
By tapping into our knowledge of PCI-DSS requirements, we can develop customized solutions and strategies to help our clients achieve and maintain compliance with these regulations.
By leveraging our knowledge of HIPAA requirements, we can enhance your understanding of the regulations governing the protection of sensitive healthcare information.
Your teams can leverage our knowledge of SOX regulations to assist your organization in achieving compliance and maintaining adherence to the requirements set forth by the Sarbanes-Oxley Act.
At your new Managed IT Service Provider, we understand call centers face a number of unique issues that are not always present in other field. JSLR Techs is familiar with IT Management whether in the office or remote.
By outsourcing your IT management to JSLR Techs, your call center business can free up internal resources and let us worry your day to day IT support needs. As your partner we work with you to enhance operational efficiency, and achieve your business objectives in a competitive industry.
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